Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AWS: 2. PM-Controlled

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None (1) · AI (1) · Digital (1)

Agent Assist (1) · Agent Scripting (1) · Chatbots (1) · Dialog Engine NLU (1) · Email Classic (1) · Employee Performance (WE03) (1) · External Task Routing (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · In-browser WebRTC Support (1) · Inbound MMS support (1) · Intelligent Workload Distribution (1) · Interaction Recording (1) · Messaging (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Predictive Engagement (1) · Quality Assurance and Compliance (WE01) (1) · Quality Management (1) · Reactive Chat (1) · Resource Management (WE02) (1) · Rich Media for Chatbots & Messaging (1) · Screen Capture (1) · Speech Analytics (GIA) (1) · Test (1) · Voicebots (1) · WebRTC Media Service* (1) · Workforce Management (1) · Workspace Toolkit (1)

None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)

0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)

None (1) · 1Q21 (1)

None (1) · - verify Portico support in specific geo-regions (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · Genesys Universal Scripting – PS Asset (1) · incl, SOW-145 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1)

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User:Jose.druker@genesys.com/GEC DELTA MATRIX

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