Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AWS : 2. PM-CONTROLLED or 3. PLANNED & TIME PA GEC AZURE: None

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CATEGORY:
None (1) · AI (1) · Digital (1)
NAME:
Agent Assist (1) · Chatbots (1) · Designer Flowchart UI (1) · Designer Visual IVR (1) · Dialog Engine NLU (1) · Email (1) · Email Classic (1) · Employee Performance (WE03) (1) · External Task Routing (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · In-browser WebRTC Support (1) · Inbound MMS support (1) · Intelligent Workload Distribution (1) · Interaction Recording (1) · Knowledge Management (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Open-Internet-Connected Agents* (1) · Predictive Engagement (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Quality Assurance and Compliance (WE01) (1) · Quality Management (1) · Reactive Chat (1) · Resource Management (WE02) (1) · Rich Media for Chatbots & Messaging (1) · Screen Capture (1) · Speech Analytics (GIA) (1) · Test (1) · Voicebots (1) · WebRTC Media Service* (1) · Workforce Management (1) · Workspace Toolkit (1)
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS: (Click arrow to add another value)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE: (Click arrow to add another value)
NOTES:
None (1) · - verify Portico support in specific geo-regions (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · incl, SOW-145 (1) · Included into Designer as a feature (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · =_NA (1) · Agent Assist (1) · Chatbots (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Predictive Engagement (1) · Quality Assurance and Compliance (WE01) (1) · Resource Management (WE02) (1) · Voicebots (1) · Workspace Toolkit (1) · _Callback (1) · _Chatbot, _Messaging (1) · _ChatBot, _VoiceBot (1) · _Default config (1) · _Designer (1) · _GWS API (1) · _Inbound SMS, MMS (1) · _NA (1) · _TBD (1) · _WWE (1) · _WWE, _SIP Phone (1)
CAPABILITY AWS:
None (1) · Designer Flowchart UI (1) · Designer Visual IVR (1) · Dialog Engine NLU (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · In-browser WebRTC Support (1) · Inbound MMS support (1) · Interaction Recording (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Open-Internet-Connected Agents* (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Rich Media for Chatbots & Messaging (1) · Screen Capture (1) · Speech Analytics (GIA) (1) · WebRTC Media Service* (1) · Workforce Management (1) · Workspace Toolkit (1)

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