Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AWS : 0. NA or 2. PM-CONTROLLED or 3. Planned

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CATEGORY:
None (1) · AI (1) · Digital (1)
NAME:
Other values:
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS: (Click arrow to add another value)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · TBD (1)
NOTES:
None (1) · - verify Portico support in specific geo-regions (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · Genesys Universal Scripting – PS Asset (1) · incl, SOW-145 (1) · Included into Designer as a feature (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Integration with 3rd party recording solutions (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Social Engagement will be available when the rest of the suite is GA (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · =_NA (1) · Agent Assist (1) · Agent Scripting (1) · Chatbots (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Messaging (1) · Predictive Engagement (1) · Predictive Routing (1) · Quality Assurance and Compliance (WE01) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Social Engagement (1) · Voicebots (1) · Workspace Toolkit (1) · _Callback (1) · _Chatbot, _Messaging (1) · _ChatBot, _VoiceBot (1) · _Default config (1) · _Designer (1) · _GWS API (1) · _Inbound SMS, MMS (1) · _NA (1) · _TBD (1) · _WWE (1) · _WWE, _SIP Phone (1)
CAPABILITY AWS:
None (1) · Designer Flowchart UI (1) · Designer Visual IVR (1) · Dialog Engine NLU (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · In-browser WebRTC Support (1) · Inbound MMS support (1) · Interaction Recording (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Open-Internet-Connected Agents* (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Rich Media for Chatbots & Messaging (1) · Screen Capture (1) · Social Engagement (Twitter, FB) (1) · Speech Analytics (GIA) (1) · WebRTC Media Service* (1) · Workforce Management (1) · Workspace Toolkit (1)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/Test_Capabilities (2024-11-07 21:12:24)"