Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AWS : 0. NA or 1. Standard or 3. PLANNED

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Other values:
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1) · _BD (1)
STATUS GEC AWS: (Click arrow to add another value)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 3Q21 (1) · TBD (1)
NOTES:
None (1) · Included in the base seat (1) · Included into Designer as a feature (1) · Integration with 3rd party recording solutions (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn (1) · Nuance ASR (1) · Nuance TTS (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Callback (1) · Context Routing (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Enterprise IVR (1) · GCXI historical reporting (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · IVR PaaS (1) · Knowledge Management (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Pulse real-time reporting (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Workspace (1) · _Default config (1) · _Designer (1) · _Enterprise IVR (1) · _IVR_PaaS (1) · _NA (1) · _Outbound TBD (1) · _Outbound Voice / agent assisted service (1) · _Platform, Portal -- available ONE login (1) · _TBD (1)
CAPABILITY AWS:
None (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Custom/External Pre-Validation (1) · Designer (1) · Designer Flowchart UI (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Device Management (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Historical Data Feed (1) · Inbound SMS (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · IVR Recording (1) · Open-Internet-Connected Agents* (1) · Outbound Analytics (1) · Outbound Email (1) · Outbound List Export (SFTP) (1) · Outbound List Import (SFTP) (1) · Outbound Restful API’s (1) · Outbound Short Message Service (SMS) (1) · Outbound Short Message Service (SMS) Aggregation (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Outbound-Predictive (1) · Outbound-Preview - Pull (1) · Outbound-Preview - Push (1) · Outbound-Progressive (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1)

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