Drilldown: Test Capabilities

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Test Capabilities > NOTES : Integration with 3rd party recording solutions or Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or None

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Other values:
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1) · Mobile Chat (1)
STATUS GEC AZURE:
None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1) · Vadim D (1) · _BD (1)
STATUS GEC AWS:
None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Other values:
CAPABILITY AWS:
None (1) · Custom/External Pre-Validation (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Device Management (1) · Dialog Engine NLU (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Historical Data Feed (1) · In-browser WebRTC Support (1) · Inbound SMS (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · IVR Recording (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Open-Internet-Connected Agents* (1) · Outbound Analytics (1) · Outbound Email (1) · Outbound List Export (SFTP) (1) · Outbound List Import (SFTP) (1) · Outbound Restful API’s (1) · Outbound Short Message Service (SMS) (1) · Outbound Short Message Service (SMS) Aggregation (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Outbound-Predictive (1) · Outbound-Preview - Pull (1) · Outbound-Preview - Push (1) · Outbound-Progressive (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Rich Media for Chatbots & Messaging (1) · Screen Capture (1) · WebRTC Media Service* (1) · Workspace Toolkit (1)

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