Drilldown: Test Capabilities

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Test Capabilities > NOTES : Integration with 3rd party recording solutions or Nuance ASR or Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers

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CATEGORY:
None (1)
NAME:
Inbound Voice IVR – ASR (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Screen Capture (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 3. PLANNED (1)
STATUS GEC AWS:
0. NA (1) · 1. Standard (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 3Q21 (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · _Enterprise IVR (1) · _NA (1)
CAPABILITY AWS:
None (1) · Inbound Voice IVR – ASR (1) · Screen Capture (1)

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