Drilldown: Test Capabilities

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Test Capabilities > NOTES : Integration with 3rd party recording solutions or Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP

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CATEGORY:
None (1) · Digital (1)
NAME:
Messaging (1) · Mobile Chat (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1)
STATUS GEC AZURE:
3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
0. NA (1) · 1. STANDARD (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · Messaging (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1)
CAPABILITY AWS:
None (1)

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