Drilldown: Test Capabilities

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Test Capabilities > NOTES : Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers

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CATEGORY:
None (1)
NAME:
Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Quality Assurance and Compliance (WE01) (1) · Screen Capture (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1)
STATUS GEC AZURE:
0. NA (1) · 2. PM-CONTROLLED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
1. Standard (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Quality Assurance and Compliance (WE01) (1) · _NA (1) · _Platform, Portal -- available ONE login (1)
CAPABILITY AWS:
None (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Screen Capture (1)

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