Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AWS:
2. PM-Controlled
& TIME EAP GEC AZURE:
None
& NOTES
:
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20
or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
or
Other ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Email Classic (1) ·
Employee Performance (WE03) (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound MMS support (1) ·
Interaction Recording (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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