Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AZURE:
0. NA
& NOTES
:
Genesys Cloud Resource Management (WE02) package should be positioned for new customers
or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
or
incl, SOW-145
or
Other
or
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Designer Visual IVR (1) ·
Device Management (1) ·
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Speech Analytics (GIA) (1) ·
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Designer Visual IVR (1) ·
Device Management (1) ·
Interaction Recording (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Reactive Email (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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