Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AWS: 1. STANDARD & NOTES : Genesys Cloud Resource Management (WE02) package should be positioned for new customers or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or None

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CATEGORY:
None (1) · Digital (1) · Outbound (1)
NAME:
Advanced Chat (1) · Callback (1) · Custom/External Pre-Validation (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Device Management (1) · Enterprise IVR (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · GPlus Adapter for Salesforce (1) · Group Voice Mail (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · IVR Recording (1) · Mobile Chat (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound Analytics (1) · Outbound Email (1) · Outbound List Export (SFTP) (1) · Outbound List Import (SFTP) (1) · Outbound notifications / IVR (1) · Outbound Restful API’s (1) · Outbound Short Message Service (SMS) (1) · Outbound Short Message Service (SMS) Aggregation (1) · Outbound Voice / agent assisted service (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Outbound-Predictive (1) · Outbound-Preview - Pull (1) · Outbound-Preview - Push (1) · Outbound-Progressive (1) · Personal Voice Mail (1) · Pulse real-time reporting (1) · Workspace (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1) · _BD (1)
STATUS GEC AWS: (Click arrow to add another value)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Callback (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Enterprise IVR (1) · GCXI historical reporting (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · IVR PaaS (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Pulse real-time reporting (1) · Workspace (1) · _Enterprise IVR (1) · _IVR_PaaS (1) · _NA (1) · _Outbound TBD (1) · _Outbound Voice / agent assisted service (1) · _TBD (1)
CAPABILITY AWS:
None (1) · Custom/External Pre-Validation (1) · Designer (1) · Designer w/analytics (1) · Device Management (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Historical Data Feed (1) · Inbound SMS (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · IVR Recording (1) · Outbound Analytics (1) · Outbound Email (1) · Outbound List Export (SFTP) (1) · Outbound List Import (SFTP) (1) · Outbound Restful API’s (1) · Outbound Short Message Service (SMS) (1) · Outbound Short Message Service (SMS) Aggregation (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Outbound-Predictive (1) · Outbound-Preview - Pull (1) · Outbound-Preview - Push (1) · Outbound-Progressive (1) · Pulse real-time reporting (1)

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