Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AZURE : 0. NA or 1. STANDARD & NOTES : Genesys Cloud Resource Management (WE02) package should be positioned for new customers or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.

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CATEGORY:
None (1) · Digital (1)
NAME:
Email Classic (1) · Workforce Management (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS:
2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
_NA (1)
CAPABILITY AWS:
Reactive Email (1) · Workforce Management (1)

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