Drilldown: Test Capabilities

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Test Capabilities > NOTES : Genesys Cloud Resource Management (WE02) package should be positioned for new customers or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or None

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Other values:
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1) · Mobile Chat (1)
STATUS GEC AZURE:
None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1) · Vadim D (1) · _BD (1)
STATUS GEC AWS:
None (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Other values:
CAPABILITY AWS:
None (1) · Custom/External Pre-Validation (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Device Management (1) · Dialog Engine NLU (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Historical Data Feed (1) · In-browser WebRTC Support (1) · Inbound SMS (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · IVR Recording (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Open-Internet-Connected Agents* (1) · Outbound Analytics (1) · Outbound Email (1) · Outbound List Export (SFTP) (1) · Outbound List Import (SFTP) (1) · Outbound Restful API’s (1) · Outbound Short Message Service (SMS) (1) · Outbound Short Message Service (SMS) Aggregation (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Outbound-Predictive (1) · Outbound-Preview - Pull (1) · Outbound-Preview - Push (1) · Outbound-Progressive (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Reactive Email (1) · Rich Media for Chatbots & Messaging (1) · WebRTC Media Service* (1) · Workforce Management (1) · Workspace Toolkit (1)

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