Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AZURE
:
0. NA
or
1. STANDARD
& NOTES
:
Genesys Cloud Resource Management (WE02) package should be positioned for new customers
or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
or
Nuance ASR
or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
or
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Email Classic (1) ·
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GCXI historical reporting (1) ·
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None (1) ·
Advanced Chat (1) ·
Callback (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
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Inbound SMS, MMS (1) ·
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Native Softphone w/SIP (1) ·
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Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
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None (1) ·
Designer (1) ·
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Device Management (1) ·
GCXI historical reporting (1) ·
Historical Data Feed (1) ·
Inbound SMS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Pulse real-time reporting (1) ·
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Workforce Management (1)
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