Drilldown: Test Capabilities

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Test Capabilities > TIME EAP GEC AZURE : 1Q21 or _NA or None & NOTES : Genesys Cloud Resource Management (WE02) package should be positioned for new customers or Integration with 3rd party recording solutions or Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.

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CATEGORY:
None (1) · Digital (1)
NAME:
Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Email Classic (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Workforce Management (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1)
STATUS GEC AZURE:
0. NA (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
0. NA (1) · 1. Standard (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE: (Click arrow to add another value)
TIME PA GEC AZURE:
None (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · _NA (1) · _Platform, Portal -- available ONE login (1)
CAPABILITY AWS:
None (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Reactive Email (1) · Workforce Management (1)

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