Drilldown: Test Capabilities

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Test Capabilities > NOTES : Genesys Cloud Resource Management (WE02) package should be positioned for new customers or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or Integration with 3rd party recording solutions or Other

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CATEGORY:
None (1) · Digital (1)
NAME:
Agent Scripting (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Context Routing (1) · Designer Flowchart UI (1) · Email (1) · Email Classic (1) · Employee Performance (WE03) (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · Inbound MMS support (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1) · Messaging (1) · Mobile Chat (1) · Quality Assurance and Compliance (WE01) (1) · Quality Management (1) · Reactive Chat (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Screen Capture (1) · Social Engagement (1) · Speech Analytics (GIA) (1) · Workforce Management (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
0. NA (1) · 1. Standard (1) · 2. PM-Controlled (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · 3Q21 (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · =_NA (1) · Agent Scripting (1) · Context Routing (1) · Messaging (1) · Quality Assurance and Compliance (WE01) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Social Engagement (1) · _Designer (1) · _Enterprise IVR (1) · _GWS API (1) · _Inbound SMS, MMS (1) · _NA (1) · _Platform, Portal -- available ONE login (1)
CAPABILITY AWS:
None (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Designer Flowchart UI (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · Inbound MMS support (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Screen Capture (1) · Social Engagement (Twitter, FB) (1) · Speech Analytics (GIA) (1) · Workforce Management (1)

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