Drilldown: Test Capabilities

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Test Capabilities > TIME EAP GEC AZURE : 1Q21 or NA or _NA or Other & NOTES : Genesys Cloud Resource Management (WE02) package should be positioned for new customers or Included in the base seat or Integration with 3rd party recording solutions or Other or None

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CATEGORY:
None (1) · AI (1) · Digital (1)
NAME:
Agent Scripting (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Messaging (1) · Predictive Routing (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Social Engagement (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 3. FEATURE (1)
STATUS GEC AZURE:
3. PLANNED (1)
STATUS GEC AWS:
0. NA (1) · 1. Standard (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE: (Click arrow to add another value)
TIME PA GEC AZURE:
1Q21 (1) · 3Q21 (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Agent Scripting (1) · Messaging (1) · Predictive Routing (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Social Engagement (1) · _Enterprise IVR (1)
CAPABILITY AWS:
None (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Social Engagement (Twitter, FB) (1)

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