Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AZURE : 0. NA or 1. STANDARD or Vadim D & NOTES : Genesys Cloud Resource Management (WE02) package should be positioned for new customers or Genesys Universal Scripting – PS Asset or Included into Designer as a feature or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or Social Engagement will be available when the rest of the suite is GA or None

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Advanced Chat (1) · Callback (1) · Customer surveys (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Device Management (1) · Employee Performance (WE03) (1) · Enterprise IVR (1) · GCXI historical reporting (1) · GPlus Adapter for Salesforce (1) · Group Voice Mail (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · IVR PaaS w/Intelligent Automation (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Test (1) · Workforce Management (1) · Workspace (1) · _Advanced Chat (1)
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · Mobile Chat (1)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS:
None (1) · 1. STANDARD (1) · 2. PM-Controlled (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Callback (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Enterprise IVR (1) · GCXI historical reporting (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Pulse real-time reporting (1) · Workspace (1) · _IVR_PaaS (1) · _NA (1)
CAPABILITY AWS:
None (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Device Management (1) · GCXI historical reporting (1) · Historical Data Feed (1) · Inbound SMS (1) · IVR PaaS w/Intelligent Automation (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Workforce Management (1)

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