Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AZURE : 0. NA or 3. PLANNED & NOTES : Available to current Reactive Chat customers only or Social Engagement will be available when the rest of the suite is GA or Other

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CATEGORY:
None (1) · Digital (1)
NAME:
Agent Scripting (1) · Email Classic (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1) · Messaging (1) · Quality Management (1) · Reactive Chat (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Screen Capture (1) · Social Engagement (1) · Speech Analytics (GIA) (1) · Workforce Management (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 3. FEATURE (1)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS:
0. NA (1) · 1. Standard (1) · 2. PM-CONTROLLED (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · 3Q21 (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
=_NA (1) · Agent Scripting (1) · Messaging (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Social Engagement (1) · _Enterprise IVR (1) · _NA (1)
CAPABILITY AWS:
None (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Screen Capture (1) · Social Engagement (Twitter, FB) (1) · Speech Analytics (GIA) (1) · Workforce Management (1)

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