Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AZURE : 0. NA or 2. PM-CONTROLLED or Vadim D & STATUS GEC AWS: 2. PM-CONTROLLED & NOTES : Available to current Reactive Chat customers only or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20

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CATEGORY:
None (1) · Digital (1)
NAME:
Employee Performance (WE03) (1) · Quality Assurance and Compliance (WE01) (1) · Reactive Chat (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS: (Click arrow to add another value)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · Quality Assurance and Compliance (WE01) (1) · _NA (1)
CAPABILITY AWS:
None (1) · Reactive Chat (1)

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