Drilldown: Test Capabilities

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Test Capabilities > NOTES : Available to current Reactive Chat customers only or Genesys Cloud Resource Management (WE02) package should be positioned for new customers or Included in the base seat or Social Engagement will be available when the rest of the suite is GA

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CATEGORY:
None (1) · Digital (1)
NAME:
Context Routing (1) · Reactive Chat (1) · Social Engagement (1) · Workforce Management (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 3. PLANNED (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-CONTROLLED (1)
TIME EAP GEC AZURE:
None (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Context Routing (1) · Social Engagement (1) · _NA (1)
CAPABILITY AWS:
None (1) · Reactive Chat (1) · Social Engagement (Twitter, FB) (1) · Workforce Management (1)

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