Drilldown: Test Capabilities

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Test Capabilities > NOTES : .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP

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CATEGORY:
None (1) · Digital (1)
NAME:
Interaction Recording (1) · Mobile Chat (1) · Quality Assurance and Compliance (WE01) (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1)
STATUS GEC AZURE:
0. NA (1) · 2. PM-CONTROLLED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · =_NA (1) · Quality Assurance and Compliance (WE01) (1)
CAPABILITY AWS:
None (1) · Interaction Recording (1)

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