Drilldown: Test Capabilities

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Test Capabilities > NOTES : .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or Included in the base seat or Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or Nuance ASR

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CATEGORY:
None (1) · Digital (1)
NAME:
Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Context Routing (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 3Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
=_NA (1) · Context Routing (1) · _Enterprise IVR (1) · _Platform, Portal -- available ONE login (1)
CAPABILITY AWS:
None (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1)

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