Drilldown: Test Capabilities

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Test Capabilities > NOTES : .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or Genesys Universal Scripting – PS Asset or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or Nuance ASR

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CATEGORY:
None (1) · Digital (1)
NAME:
Agent Scripting (1) · Employee Performance (WE03) (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1) · Mobile Chat (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · 3Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · =_NA (1) · Agent Scripting (1) · _Enterprise IVR (1)
CAPABILITY AWS:
None (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1)

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