Drilldown: Test Capabilities
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Test Capabilities > STATUS GEC AWS :
1. STANDARD or
3. PLANNED
& NOTES :
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Available to current Reactive Chat customers only or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance TTS or
None
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GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
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IVR PaaS (1) ·
Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
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Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Pulse real-time reporting (1) ·
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_Default config (1) ·
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_TBD (1)
None (1) ·
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IVR PaaS w/Intelligent Automation (1) ·
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Open-Internet-Connected Agents* (1) ·
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