Drilldown: Test Capabilities
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Test Capabilities > NAME :
Outbound-Preview - Pull or
Quality Assurance and Compliance (WE01)
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
Integration with 3rd party recording solutions or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
Social Engagement will be available when the rest of the suite is GA or
Other
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