Drilldown: Test Capabilities
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Test Capabilities > NAME
:
Agent SSO / SAML 2.0 Integration w/ External IDP
or
Personal Voice Mail
& NOTES
:
Included into Designer as a feature
or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20
or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date
or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn
or
incl, SOW-145
or
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