Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE:
2. USE CASE
& STATUS GEC AZURE :
4. CONSOLIDATED or
Other
& NOTES :
Included into Designer as a feature or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
None
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Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1)
Custom/External Pre-Validation (1) ·
Device Management (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Email (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1)
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