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Test Capabilities > FEATURE LEVEL GEC AZURE:
2. USE CASE
& TIME PA GEC AZURE :
3Q21 or
None
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Other or
None
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Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Custom/External Pre-Validation (1) ·
Device Management (1) ·
Inbound MMS support (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Chat (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Email (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1)
None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Custom/External Pre-Validation (1) ·
Device Management (1) ·
Inbound MMS support (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Email (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1)
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