Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & STATUS GEC AZURE: 3. PLANNED

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CATEGORY:
None (1) · AI (1) · Digital (1)
NAME:
Agent Scripting (1) · IVR PaaS (1) · Knowledge Management (1) · Messaging (1) · Predictive Routing (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Social Engagement (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS:
0. NA (1) · 1. Standard (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · TBD (1)
NOTES:
None (1) · Genesys Universal Scripting – PS Asset (1) · Integration with 3rd party recording solutions (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · Social Engagement will be available when the rest of the suite is GA (1)
CAPABILITY AZURE:
Agent Scripting (1) · IVR PaaS (1) · Knowledge Management (1) · Messaging (1) · Predictive Routing (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Social Engagement (1)
CAPABILITY AWS:
None (1) · IVR PaaS (1) · Social Engagement (Twitter, FB) (1)

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