Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & STATUS GEC AZURE : 1. STANDARD or 2. PM-CONTROLLED & TIME PA GEC AZURE: None

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Advanced Chat (1) · Agent Assist (1) · Callback (1) · Chatbots (1) · Context Routing (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Email (1) · Employee Performance (WE03) (1) · Enterprise IVR (1) · External Task Routing (1) · GCXI historical reporting (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · GPlus Adapter for Salesforce (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · Group Voice Mail (1) · GWS API (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Pulse real-time reporting (1) · Quality Assurance and Compliance (WE01) (1) · Resource Management (WE02) (1) · Voicebots (1) · Workspace (1) · Workspace Toolkit (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-Controlled (1) · 3. Planned (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE: (Click arrow to add another value)
NOTES:
None (1) · Included in the base seat (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Agent Assist (1) · Callback (1) · Chatbots (1) · Context Routing (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Enterprise IVR (1) · External Task Routing (1) · GCXI historical reporting (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · GWS API (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Pulse real-time reporting (1) · Quality Assurance and Compliance (WE01) (1) · Resource Management (WE02) (1) · Voicebots (1) · Workspace (1) · Workspace Toolkit (1)
CAPABILITY AWS:
None (1) · Designer (1) · Designer w/analytics (1) · GCXI historical reporting (1) · Historical Data Feed (1) · Inbound SMS (1) · Pulse real-time reporting (1) · Workspace Toolkit (1)

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