Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & STATUS GEC AWS : 2. PM-CONTROLLED or Other & TIME PA GEC AZURE: None

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Other values:
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · _BD (1)
STATUS GEC AWS: (Click arrow to add another value)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE: (Click arrow to add another value)
NOTES:
None (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · Included in the base seat (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · =_NA (1) · Advanced Chat (1) · Agent Assist (1) · Callback (1) · Chatbots (1) · Context Routing (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Enterprise IVR (1) · External Task Routing (1) · GCXI historical reporting (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · GWS API (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · IVR PaaS (1) · Knowledge Management (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Pulse real-time reporting (1) · Quality Assurance and Compliance (WE01) (1) · Resource Management (WE02) (1) · Voicebots (1) · Workspace (1) · Workspace Toolkit (1) · _NA (1) · _TBD (1)
CAPABILITY AWS:
None (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Historical Data Feed (1) · Inbound SMS (1) · Interaction Recording (1) · IVR PaaS (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Screen Capture (1) · Speech Analytics (GIA) (1) · Workforce Management (1) · Workspace Toolkit (1)

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