Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& STATUS GEC AZURE
:
1. STANDARD
or
Other
& NOTES
:
Included in the base seat
or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud
or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn
or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
or
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