Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& STATUS GEC AWS
:
3. PLANNED
or
Other
& TIME PA GEC AZURE:
None
& NOTES
:
Included in the base seat
or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud
or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20
or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
or
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