Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & NOTES : Genesys Universal Scripting – PS Asset or Nuance TTS or Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or Social Engagement will be available when the rest of the suite is GA

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CATEGORY:
None (1) · Digital (1)
NAME:
Agent Scripting (1) · Email Classic (1) · Social Engagement (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1) · 3. PLANNED (1)
STATUS GEC AWS:
2. PM-CONTROLLED (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Agent Scripting (1) · Social Engagement (1) · _NA (1)
CAPABILITY AWS:
None (1) · Reactive Email (1) · Social Engagement (Twitter, FB) (1)

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