Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & NOTES : Available to current Reactive Chat customers only or Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or None

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Advanced Chat (1) · Agent Assist (1) · Callback (1) · Chatbots (1) · Customer surveys (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Enterprise IVR (1) · External LDAP Authentication (1) · External Task Routing (1) · GCXI historical reporting (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · GPlus Adapter for Salesforce (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · Group Voice Mail (1) · GWS API (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · IVR PaaS (1) · Knowledge Management (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Predictive Routing (1) · Pulse real-time reporting (1) · Reactive Chat (1) · Screen Capture (1) · Voicebots (1) · Workspace (1) · Workspace Toolkit (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · _BD (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Advanced Chat (1) · Agent Assist (1) · Callback (1) · Chatbots (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Enterprise IVR (1) · External Task Routing (1) · GCXI historical reporting (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · GWS API (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · IVR PaaS (1) · Knowledge Management (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Predictive Routing (1) · Pulse real-time reporting (1) · Voicebots (1) · Workspace (1) · Workspace Toolkit (1) · _NA (1) · _TBD (1)
CAPABILITY AWS:
None (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Historical Data Feed (1) · Inbound SMS (1) · IVR PaaS (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Reactive Chat (1) · Screen Capture (1) · Workspace Toolkit (1)

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