Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & NOTES : .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or Available to current Reactive Chat customers only or None

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Advanced Chat (1) · Agent Assist (1) · Callback (1) · Chatbots (1) · Customer surveys (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Enterprise IVR (1) · External LDAP Authentication (1) · External Task Routing (1) · GCXI historical reporting (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · GPlus Adapter for Salesforce (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · Group Voice Mail (1) · GWS API (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · Interaction Recording (1) · IVR PaaS (1) · Knowledge Management (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Predictive Routing (1) · Pulse real-time reporting (1) · Reactive Chat (1) · Voicebots (1) · Workspace (1) · Workspace Toolkit (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · _BD (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
=_NA (1) · Advanced Chat (1) · Agent Assist (1) · Callback (1) · Chatbots (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Enterprise IVR (1) · External Task Routing (1) · GCXI historical reporting (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · GWS API (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · Intelligent Workload Distribution (1) · IVR PaaS (1) · Knowledge Management (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Predictive Engagement (1) · Predictive Routing (1) · Pulse real-time reporting (1) · Voicebots (1) · Workspace (1) · Workspace Toolkit (1) · _NA (1) · _TBD (1)
CAPABILITY AWS:
None (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Historical Data Feed (1) · Inbound SMS (1) · Interaction Recording (1) · IVR PaaS (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Reactive Chat (1) · Workspace Toolkit (1)

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