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Test Capabilities > FEATURE LEVEL GEC AZURE
:
Other
or
None
& NOTES
:
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
or
Integration with 3rd party recording solutions
or
Nuance ASR
or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers
or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
or
Other ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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