Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE : 2. USE CASE or Other & STATUS GEC AWS : 0. NA or 2. PM-CONTROLLED

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CATEGORY:
None (1) · AI (1) · Digital (1)
NAME:
Agent Assist (1) · Agent Scripting (1) · Chatbots (1) · Dialog Engine NLU (1) · Email Classic (1) · Employee Performance (WE03) (1) · External Task Routing (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · In-browser WebRTC Support (1) · Inbound MMS support (1) · Intelligent Workload Distribution (1) · Interaction Recording (1) · Messaging (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Predictive Engagement (1) · Predictive Routing (1) · Quality Assurance and Compliance (WE01) (1) · Quality Management (1) · Reactive Chat (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Rich Media for Chatbots & Messaging (1) · Screen Capture (1) · Social Engagement (1) · Speech Analytics (GIA) (1) · Voicebots (1) · WebRTC Media Service* (1) · Workforce Management (1) · Workspace Toolkit (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS: (Click arrow to add another value)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · TBD (1)
NOTES:
None (1) · - verify Portico support in specific geo-regions (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · Genesys Universal Scripting – PS Asset (1) · incl, SOW-145 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Integration with 3rd party recording solutions (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Social Engagement will be available when the rest of the suite is GA (1)
CAPABILITY AZURE:
None (1) · =_NA (1) · Agent Assist (1) · Agent Scripting (1) · Chatbots (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Intelligent Workload Distribution (1) · Messaging (1) · Predictive Engagement (1) · Predictive Routing (1) · Quality Assurance and Compliance (WE01) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Social Engagement (1) · Voicebots (1) · Workspace Toolkit (1) · _Callback (1) · _Chatbot, _Messaging (1) · _ChatBot, _VoiceBot (1) · _GWS API (1) · _Inbound SMS, MMS (1) · _NA (1) · _TBD (1) · _WWE (1) · _WWE, _SIP Phone (1)
CAPABILITY AWS:
None (1) · Dialog Engine NLU (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · In-browser WebRTC Support (1) · Inbound MMS support (1) · Interaction Recording (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Rich Media for Chatbots & Messaging (1) · Screen Capture (1) · Social Engagement (Twitter, FB) (1) · Speech Analytics (GIA) (1) · WebRTC Media Service* (1) · Workforce Management (1) · Workspace Toolkit (1)

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