Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE :
2. USE CASE or
None
& NOTES :
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Integration with 3rd party recording solutions or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or
None
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Device Management (1) ·
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IVR PaaS w/Intelligent Automation (1) ·
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Mobile Callback (GES Callback)* (1) ·
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Outbound Email (1) ·
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Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Test (1)
None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Custom/External Pre-Validation (1) ·
Device Management (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Email (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1)
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