Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE
:
2. USE CASE
or
None
& STATUS GEC AZURE
:
2. PM-CONTROLLED
or
4. CONSOLIDATED
or
None
& NOTES
:
Genesys Cloud Resource Management (WE02) package should be positioned for new customers
or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
or
Nuance TTS
or
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None (1) ·
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IVR Recording (1) ·
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Open-Internet-Connected Agents* (1) ·
Outbound Email (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1)
None (1) ·
Custom/External Pre-Validation (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Email (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1)
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