Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE :
2. USE CASE or
3. FEATURE
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Nuance ASR or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
None
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IVR Recording (1) ·
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Mobile Click-to-Call (1) ·
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Outbound Analytics (1) ·
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Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
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