Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
3. FEATURE
& STATUS GEC AWS:
1. STANDARD
& NOTES :
Available to current Reactive Chat customers only or
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance ASR or
None
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Advanced Chat (1) ·
Callback (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
External LDAP Authentication (1) ·
GCXI historical reporting (1) ·
GPlus Adapter for Salesforce (1) ·
Group Voice Mail (1) ·
Historical Data Feed (1) ·
Inbound SMS, MMS (1) ·
Inbound Voice (1) ·
Inbound Voice IVR – ASR (1) ·
IVR PaaS (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound Analytics (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound notifications / IVR (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound Voice / agent assisted service (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Personal Voice Mail (1) ·
Pulse real-time reporting (1) ·
Workspace (1)
Advanced Chat (1) ·
Callback (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Historical Data Feed (1) ·
Inbound SMS, MMS (1) ·
Inbound Voice (1) ·
IVR PaaS (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Pulse real-time reporting (1) ·
Workspace (1) ·
_Enterprise IVR (1) ·
_Outbound TBD (1) ·
_Outbound Voice / agent assisted service (1) ·
_TBD (1)
None (1) ·
Designer (1) ·
Designer w/analytics (1) ·
External LDAP Authentication (1) ·
GCXI historical reporting (1) ·
Historical Data Feed (1) ·
Inbound SMS (1) ·
Inbound Voice IVR – ASR (1) ·
IVR PaaS (1) ·
Outbound Analytics (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Pulse real-time reporting (1)
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