Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE

: 1. CAPABILITY

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None (1) · AI (1) · Digital (1) · Outbound (1)

Other values:

None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1) · Vadim D (1) · _BD (1)

None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)

None (1) · 1Q21 (1) · NA (1) · _NA (1)

None (1) · 1Q21 (1) · 3Q21 (1) · TBD (1)

None (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · Genesys Universal Scripting – PS Asset (1) · incl, SOW-145 (1) · Included in the base seat (1) · Included into Designer as a feature (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Integration with 3rd party recording solutions (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · Nuance ASR (1) · Nuance TTS (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Social Engagement will be available when the rest of the suite is GA (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)

Other values:

None (1) · Designer (1) · Designer Flowchart UI (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Dialog Engine NLU (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · Historical Data Feed (1) · In-browser WebRTC Support (1) · Inbound SMS (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1) · IVR PaaS (1) · Outbound Analytics (1) · Outbound List Export (SFTP) (1) · Outbound List Import (SFTP) (1) · Outbound Restful API’s (1) · Outbound Short Message Service (SMS) Aggregation (1) · Outbound-Predictive (1) · Outbound-Preview - Pull (1) · Outbound-Preview - Push (1) · Outbound-Progressive (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Rich Media for Chatbots & Messaging (1) · Screen Capture (1) · Social Engagement (Twitter, FB) (1) · Speech Analytics (GIA) (1) · WebRTC Media Service* (1) · Workforce Management (1) · Workspace Toolkit (1)

Showing below up to 1 result in range #1 to #1.

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U

User:Jose.druker@genesys.com/GEC DELTA MATRIX

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