Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE

: 1. CAPABILITY

or 2. USE CASE

& STATUS GEC AZURE

: 2. PM-CONTROLLED

or Other

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None (1) · AI (1) · Digital (1) · Outbound (1)

Other values:

0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)

None (1) · 1Q21 (1) · NA (1)

None (1) · 1Q21 (1) · TBD (1)

None (1) · - verify Portico support in specific geo-regions (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · Genesys Universal Scripting – PS Asset (1) · Included in the base seat (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Integration with 3rd party recording solutions (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Social Engagement will be available when the rest of the suite is GA (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)

Other values:

None (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Custom/External Pre-Validation (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Device Management (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Historical Data Feed (1) · Inbound MMS support (1) · Inbound SMS (1) · Interaction Recording (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · IVR Recording (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Open-Internet-Connected Agents* (1) · Outbound Email (1) · Outbound Short Message Service (SMS) (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Screen Capture (1) · Social Engagement (Twitter, FB) (1) · Speech Analytics (GIA) (1) · Workforce Management (1) · Workspace Toolkit (1)

Showing below up to 1 result in range #1 to #1.

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U

User:Jose.druker@genesys.com/GEC DELTA MATRIX

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