Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE : 1. CAPABILITY or 2. USE CASE & STATUS GEC AWS : 1. STANDARD or 3. Planned

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Advanced Chat (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Callback (1) · Context Routing (1) · Custom/External Pre-Validation (1) · Customer surveys (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Device Management (1) · Email (1) · Enterprise IVR (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · GPlus Adapter for Salesforce (1) · Group Voice Mail (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · IVR Recording (1) · Knowledge Management (1) · Mobile Chat (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Open-Internet-Connected Agents* (1) · Outbound Email (1) · Outbound notifications / IVR (1) · Outbound Short Message Service (SMS) (1) · Outbound Voice / agent assisted service (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Personal Voice Mail (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1) · Workspace (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1) · _BD (1)
STATUS GEC AWS: (Click arrow to add another value)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES:
None (1) · Included in the base seat (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Callback (1) · Context Routing (1) · Customer surveys (1) · Designer (1) · Designer w/analytics (1) · Enterprise IVR (1) · GCXI historical reporting (1) · GPlus Adaptor for Salesforce (1) · Group Voice Mail (1) · Historical Data Feed (1) · Inbound SMS, MMS (1) · Inbound Voice (1) · IVR PaaS (1) · Knowledge Management (1) · Native Softphone w/SIP (1) · Native Softphone w/WebRTC (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Personal Voice Mail (1) · Pulse real-time reporting (1) · Workspace (1) · _Default config (1) · _Enterprise IVR (1) · _IVR_PaaS (1) · _NA (1) · _Outbound Voice / agent assisted service (1) · _Platform, Portal -- available ONE login (1) · _TBD (1)
CAPABILITY AWS:
None (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Custom/External Pre-Validation (1) · Designer (1) · Designer Visual IVR (1) · Designer w/analytics (1) · Device Management (1) · External LDAP Authentication (1) · GCXI historical reporting (1) · Historical Data Feed (1) · Inbound SMS (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · IVR Recording (1) · Open-Internet-Connected Agents* (1) · Outbound Email (1) · Outbound Short Message Service (SMS) (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Pulse real-time reporting (1)

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