Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
2. USE CASE
& STATUS GEC AWS:
1. STANDARD
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or
None
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GCXI historical reporting (1) ·
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None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Custom/External Pre-Validation (1) ·
Designer (1) ·
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IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
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Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Pulse real-time reporting (1)
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