Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE
:
1. CAPABILITY
or
2. USE CASE
& STATUS GEC AWS
:
1. STANDARD
or
3. Planned
& TIME PA GEC AZURE
:
TBD
or
None
& NOTES
:
Included in the base seat
or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
or
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Email (1) ·
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Advanced Chat (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
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Designer w/analytics (1) ·
Enterprise IVR (1) ·
GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
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Inbound Voice (1) ·
IVR PaaS (1) ·
Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
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Workspace (1) ·
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None (1) ·
Custom/External Pre-Validation (1) ·
Designer (1) ·
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Designer w/analytics (1) ·
Device Management (1) ·
External LDAP Authentication (1) ·
GCXI historical reporting (1) ·
Historical Data Feed (1) ·
Inbound SMS (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Email (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Pulse real-time reporting (1)
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