Drilldown: Test Capabilities

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Test Capabilities > CATEGORY: Other & STATUS GEC AZURE : 2. PM-CONTROLLED or 4. CONSOLIDATED

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CATEGORY: (Click arrow to add another value)
NAME:
Agent Assist (1) · Custom/External Pre-Validation (1) · Dialog Engine NLU (1) · Email (1) · Inbound MMS support (1) · Intelligent Workload Distribution (1) · Mobile Chat (1) · Outbound Analytics (1) · Outbound Email (1) · Outbound List Export (SFTP) (1) · Outbound List Import (SFTP) (1) · Outbound Restful API’s (1) · Outbound Short Message Service (SMS) (1) · Outbound Short Message Service (SMS) Aggregation (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Outbound-Predictive (1) · Outbound-Preview - Pull (1) · Outbound-Preview - Push (1) · Outbound-Progressive (1) · Predictive Engagement (1) · Rich Media for Chatbots & Messaging (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. Planned (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES:
None (1) · - verify Portico support in specific geo-regions (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Agent Assist (1) · Intelligent Workload Distribution (1) · Predictive Engagement (1) · _Chatbot, _Messaging (1) · _ChatBot, _VoiceBot (1) · _Inbound SMS, MMS (1) · _Outbound TBD (1) · _Outbound Voice / agent assisted service (1)
CAPABILITY AWS:
None (1) · Custom/External Pre-Validation (1) · Dialog Engine NLU (1) · Inbound MMS support (1) · Outbound Analytics (1) · Outbound Email (1) · Outbound List Export (SFTP) (1) · Outbound List Import (SFTP) (1) · Outbound Restful API’s (1) · Outbound Short Message Service (SMS) (1) · Outbound Short Message Service (SMS) Aggregation (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Outbound-Predictive (1) · Outbound-Preview - Pull (1) · Outbound-Preview - Push (1) · Outbound-Progressive (1) · Rich Media for Chatbots & Messaging (1)

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