Drilldown: Test Capabilities

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Test Capabilities > CATEGORY: Other & FEATURE LEVEL GEC AZURE: 1. CAPABILITY & TIME PA GEC AZURE: None

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CATEGORY: (Click arrow to add another value)
NAME:
Advanced Chat (1) · Agent Assist (1) · Context Routing (1) · Email (1) · Email Classic (1) · Inbound SMS, MMS (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Predictive Engagement (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Reactive Chat (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE: (Click arrow to add another value)
NOTES:
None (1) · Available to current Reactive Chat customers only (1) · Included in the base seat (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Advanced Chat (1) · Agent Assist (1) · Context Routing (1) · Inbound SMS, MMS (1) · Intelligent Workload Distribution (1) · Knowledge Management (1) · Outbound notifications / IVR (1) · Outbound Voice / agent assisted service (1) · Predictive Engagement (1) · _NA (1)
CAPABILITY AWS:
None (1) · Inbound SMS (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Reactive Chat (1) · Reactive Email (1)

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